Returns, refunds, and exchange Policy

If you have purchased in-store and you'd like to make a refund or return or exchange, you can visit your local store and our friendly team will be able to assist.
Please ensure you have read our return, refund, and exchange policy before and ensure that you include a clear copy of your receipt.
If you are unable to head in store, please contact us here.

If you have purchased online and you'd like to make a refund or return or exchange, please read our return, refund, and exchange policy and follow the instructions:
How to start a return
(1) To start a return, please contact us at support@kinkylizard.com.au for request the return and complete a return and exchange form.
Please note that returns will need to be sent to the following address: Unit 7, 4 Bookham St, Morley WA 6062 Australia
(2) Once your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not accepted.
You can always contact us for any return questions at support@kinkylizard.com.au.

Exchange
Exchanges are available for items that arrive damaged, defective, or stop functioning as intended within 25 days of receipt.
To request an exchange, please send detail information and photo to support@kinkylizard.com.au
Exchanges are subject to stock availability.

Refund will be processed once returned items are received and inspected by our team.
We will receive "Refund Confirmation Email" notify you once the refund is approved.
You'll be automatically refunded on your original payment method within 10 business days (Refund typically take 3-10 business days to appear in your account after processing)
If you do not receive your refund within this timeframe, please check with your bank or card provider before contacting our support team at support@kinkylizard.com.au

We aim at providing you with the produces you fall in love with but we understand that sometimes things just don't work out.
At this stage, we are currently unable to offer a refund in-store for items purchased online. If you would like to return your items and receive a refund for your online order, please read our return, refund, and exchange policy and follow the instructions:
How to start a return
(1) To start a return, please contact us at support@kinkylizard.com.au for request the return and complete a return and exchange form.
Please note that returns will need to be sent to the following address: Unit 7, 4 Bookham St, Morley WA 6062 Australia
(2) Once your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@kinkylizard.com.au.

Refunds
Refund will be processed once returned items are received and inspected by our team.
We will notify you once the refund is approved.
You'll be automatically refunded on your original payment method within 10 business days (Refund typically take 3-10 business days to appear in your account after processing)
If you do not receive your refund within this timeframe, please check with your bank or card provider before contacting our support team at support@kinkylizard.com.au