All successful orders will display an on-screen confirmation message, and you will receive an order confirmation email.

Tracking details for your online order will be included in your " Shipping Confirmation Email". This is generally sent 1 to 3 business days after you place an order.

If you've received the order confirmation email but have not received a Shipping Confirmation Email after 3 business days, please contact us here. Please note during peak times (including promotional or sale periods) your order will be processed longer.

You can also check your order status in your account by click at orders on left side bar and you will see the track have been set.

Once you've placed an order, we are unable to make any changes, additions, cancellations or amendments. We process orders frequently to ensure they get shipped out to you as quickly as possible and once an order is processed, we can no longer make changes.

Please chat with us via LiveChat or support@kinkylizard.com.au during business hours, as soon as possible after the order is placed.

We try to accommodate when we can, but we can't guarantee changes to orders.

All successful orders will display an on-screen confirmation message, and you will receive an "Order confirmation email".
All successful orders will be collected on your Kinky Lizard Family account - Orders. You will find the order details and updated status there.
This can sometimes pop into your junk folder, so don't forget to check that too.

We're so sorry to hear this. Please contact us LiveChat or support@kinkylizard.com.au and include photos if possible as this will help the supporting team work faster.

We're so sorry to hear this. Please contact us LiveChat or support@kinkylizard.com.au and include photos if possible as this will help the supporting team work faster.